The points made in the Family Ministry Short Course at Cliff College that I attended are expanded and fleshed out.

This is an Open Access article distributed under the terms of the Creative Commons Attribution License ( http://creativecommons. A comprehensive foundation for those working in the increasingly complex and diverse area of ministry with families, The Essential Guide to Family Ministry presents an overview of contemporary family life, sets out the principles that underpin this work and offers strategic and practical approaches to working with families. We are challenged to be strategic, be supportive, be collaborative, be intergenerational, be missional, be holy at home, and be reflective. There are things to do as well as things to think about, all presented in ways that will enrich individual spirituality as well as offering ideas for group engagement. Teams have described how boards have been affected by hearing clinical leaders who have used the PFCC approach describing what they had learned from listening to families, hearing what matters to them, and how care can be improved as a result of listening.What is more, we have often found that the things that patients and service users want to be fixed are the very things that cause great frustration to staff too.

Therefore, this scoping review will be filling a gap in the literature concerning patient engagement. At the outset, she underlines the sheer diversity of contemporary family life, and then insists on the need to establish some theological perspectives.In the first part of the book Gail Adcock examines the changing nature of family life within the UK and stresses the urgency in understanding this and in creating new frameworks in response to it. Today The King’s Fund and the Health Foundation are launching an online Patient and Family-Centred Care toolkit, which aims to help clinical leaders and frontline teams to do this work. So rich is it in concepts and practical suggestions that it would be impossible to take in everything in one reading. It is refreshing that she recognises that single people and same-sex couples are part of the picture, though this is not developed. One institution which took up this challenge was Alberta Health Services (AHS), the provincial health organization in Alberta, Canada.